Spanish answering service with native speakers.

Plenty of US businesses have Spanish-speaking customers and no reliable way to serve them. A bilingual employee covers when they’re free. Otherwise the call goes to voicemail, or to a kid translating for a parent.

A Spanish answering service fixes that. You add a Spanish option to your phone menu, “para español, oprima 2”, and those calls reach a native Spanish speaker. The same people speak English, so they can also catch English calls when your team is busy.

Buyers include home services, clinics and dental offices, law firms, insurance agencies, property managers, auto dealers and online stores. If you’ve ever lost a job because nobody could explain the quote in Spanish, this is for you.

The people answering work inside your tools, with your scripts and your rules. They answer as your business, not as a call center.

Translated Spanish sounds translated. Customers hear it in the first sentence, and many stop trusting the answer. Our partner centers in Mexico staff native speakers, and we write your Spanish scripts in Spanish rather than running the English ones through a tool.

Spanish also varies. A customer with roots in Mexico, Puerto Rico or Colombia uses different words for the same thing. The people answering are trained to recognise regional vocabulary and to keep their own Spanish neutral and clear. Tell us who your Spanish-speaking customers are, and we’ll test people against calls like theirs. Colombia is an option when a queue fits better there.

Many customers switch languages mid-call, often to Spanglish when they hit a technical word. The person switches with them, and the notes go into your system in English so your team can read them.

First, we map your calls: what Spanish-speaking customers ask, when they call and what you want done with each type of call. Then we write the scripts and the transfer rules with you.

Next, you add the Spanish option to your phone menu, or forward a dedicated number. We connect to your calendar, CRM and messaging tools with the access you choose.

In the first week live, we review calls daily with your lead and fix gaps in the scripts. The answer and response targets go into your plan in writing.

Start where the gap is. You can move up a plan once you see the calls. Every plan is priced on volume and hours, quoted in writing before you start.

You shouldn’t have to speak Spanish to know whether your Spanish line is good. AI transcribes and scores every interaction against your scorecard, in both languages, and gives you English summaries.

We calibrate those scores with your lead every week by reviewing real calls together. You see the same dashboard we do, including the reasons customers called and where scripts need work.

A person answers and decides on every call. AI routes, transcribes, drafts notes and scores quality, but it doesn’t talk to your customers.

Calls are usually recorded for quality, and rules on recording consent differ from state to state. We’ll follow the rules your counsel sets and put the recording notice into your script, in Spanish and English.

Ask your counsel about recording consent for the states you serve, how long recordings and transcripts are kept, and who can access them. Ask any provider, us included, where the people answering access your data and how that access is logged. If you handle health or payment data, raise that before scoping, not after.

The low-risk start is overflow for Spanish calls only. Your team keeps every call it can answer, and we pick up the Spanish calls that would go to voicemail.

Send us your current call volumes, your hours, the questions Spanish-speaking customers ask most and your booking rules. We’ll come back with scripts, a scorecard and a written plan for the pilot.