Bilingual virtual receptionist service.

A virtual receptionist is a person who answers your business line from somewhere else. Callers hear your company name, a friendly voice and someone who can actually help. They don’t hear a phone tree or a full voicemail box.

The buyers are usually small and mid-size offices where any call can be a new client: clinics, law firms, home services companies, real estate teams and agencies. The phone rings while you’re with a patient, in court, on a roof or showing a house. A missed call often turns into a call to the next name on the list.

We deliver the service through partner centers we select and manage in Mexico and Colombia. Receptionists work your hours in English, Spanish or both, under one contract with us.

You set the script and the limits. Inside them, the receptionist does the routine work of a front desk, so you and your team don’t have to stop what you’re doing.

Setup starts with a call guide. You tell us how to greet callers, who gets transfers, what counts as urgent, what the receptionist may say about pricing or availability, and what they must never promise.

Next comes the phone side. You forward your line, or only the calls you don’t pick up, to a number we set up, so your public number stays the same. If receptionists will book, they get access to the calendar or booking tool you already use.

Then training. The receptionists who’ll take your calls practice on scenarios from your business, and you listen to the recordings before the line goes live.

In the first week we review calls with you, tighten the guide and agree what changes. The answer and response targets go into your plan in writing.

Most offices fit one of three shapes. Start with one, and change it once you see where calls actually go missing.

Each plan is priced on volume and hours, quoted in writing before you start.

Plenty of US businesses get calls in both languages, and callers don’t announce which one they’ll use. A bilingual receptionist answers in English and switches to Spanish the moment the caller does, with no transfer and no hold.

Messages reach you in the language you read. If a caller leaves a detailed message in Spanish, you get it in English, with their exact words noted when they matter.

Spanish also varies by region. If most of your callers have roots in Mexico, Puerto Rico or Central America, tell us, and we’ll test receptionists on calls like yours before you go live.

AI receptionists have gotten good at routine calls: hours, directions, a simple booking. If that’s most of your volume, one may serve you well, and we’ll tell you so.

Calls that need judgment are different. An upset client, a new legal matter that needs careful intake, a homeowner with water coming through the ceiling: those go better with a person who listens, asks the next question and decides what happens.

We use AI behind the person. It transcribes calls, drafts the message summary and scores quality, while the receptionist answers and makes the decisions.

AI scores every call against a scorecard built from your guide: the greeting, a complete message, the right transfer, tone, and anything your counsel requires. Not a sample. Every call.

Each week we calibrate those scores against a person’s review of a set of calls, so the scorecard stays honest. You see the same scores and recordings we do, and you can flag any call for review.

Recording rules vary by state, and some states, California among them, require the consent of everyone on the call. The safe default is a short recording notice at the start of every call. Your counsel sets the wording, and we add it to the greeting and the scorecard.

If you’re a covered entity under HIPAA, such as a medical practice, callers may give health information to the receptionist. Ask any provider, us included, about a business associate agreement and how call data is stored and accessed. Get the answer in writing before the line goes live.

Overnight cover can run offshore under the same contract. The same data rules, scorecard and reports apply wherever the call is answered.

Sources: California Penal Code § 632 (California Legislative Information) · Business associates under HIPAA (U.S. Department of Health and Human Services)

A virtual receptionist covers the phone side of a front desk. It doesn’t replace everything a person in your office does, so it’s worth knowing the limits before you start.

Start with one line and one plan. Overflow or after hours is usually the right first step, because that’s where calls are being lost now. Here’s what we need from you.